Welcome to the eCatcher's Online Help for Talk2M Free+ accounts.
eCatcher Online Help
"eCatcher Online Help" is a smart helper that will display in your browser relevant help based on your current screen in eCatcher.
You can access the online help by clicking on 'the help icon" (upper right of the program screen) or by pressing F1.
Of course, if you prefer you can browse the left side menu of the helper to make an overview tour of all the sections.
eCatcher language
The eCatcher software is available in different languages.
Use the language selection list on the top right side of the eCatcher window to change the language.
eCatcher must be restarted to apply the new language.
eCatcher Login window
To log in your Talk2M account, specify the Account name and enter your Username and Password.
If you do not have a Talk2M account yet, use the Create a Free+ Account link just beneath the Account field to create your own Talk2M account.
The Remember Me option will store the account and username to display them again on the next eCatcher login.
If you forgot your password, then use the Forgot Password? link just under the Password field to request a new one.
User Lockout
eCatcher temporarily disables a user account if too many unsuccessful attempts are made with the same username.
If someone fails to log in to a Talk2M account more than 10 times,
the user account will be disabled temporarily for several minutes.
When a user is blocked, an email is sent to his email address and to the admin of the account.
This email explains the reason of the lockout and how to unlock it: a recovery is possible by resetting the password by either the admin or the user himself.
eCatcher Internet connection
By default eCatcher is configured to establish the VPN Internet connection in "Auto Detect" mode.
This means that eCatcher will first try to connect in UDP mode. If a UDP connection is not possible then eCatcher will try to connect in TCP mode.
If this also fails, eCatcher will display a message asking if you need to configure a Proxy Server for your Internet connection.
If you need to encode a Proxy on your PC to get an Internet access, then click on the Settings button next to the Log In button.
This will open the eCatcher Settings window which allows to set up the Proxy server.
eCatcher Menus
Once connected to your Talk2M account, use the left side menu of the eCatcher window to:
▪Ewons: Display and configure the Ewons of the Talk2M account.
Remote connections to the Ewons are also established from here.
▪Users: Display and configure the users of the Talk2M account
▪Account: Display and configure the account settings
The top menu of the eCatcher window is a contextual menu:
For example when the Ewons page is displayed, the upper menu will contain following buttons:
eCatcher Banner
The eCatcher Banner is a easy way to communicate additional information to you.
The content behind the banners are provided by the Ewon Technical Services and is designed to make you discover advanced or new features from eCatcher & Talk2M
The eCatcher can be hidden but will pop-up again when a new technical campaign is added.